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In many instances, Interactive Voice Response (IVR) is the most efficient and effective way to deliver customer support, both online and over the phone. Leveraging our more than twenty years of experience delivering multichannel customer support solutions, Stratus will utilize IVR to reduce costs and generate higher average order value for your brand–all while increasing the quality of your customer service offerings.

Creating an effective Interactive Voice Response (IVR) system requires experience, business intelligence, and real-time insight. IVR can be tremendously effective in delivering rapid responses or troubleshooting to customers, but can end up damaging customer sentiment and brand reputation without proper execution.

Stratus Contact Solutions has the expertise your brand needs to craft effective IVR customer support protocols. Leveraging cutting edge technology, as well as the guidance of client-specific objectives, we will develop an IVR customer service solution that doesn’t just reduce costs, but creates value.

Our IVR technology is ideal for basic customer service transactions and processes, such as:

  • Advertising
  • Announcements
  • Credit Card Processing
  • Predictive Dialing
  • Product Support
  • Self Help

Stratus’ IVR solutions are flexible, scalable, and user friendly, as with the full suite of Stratus Contact Solutions’ multichannel contact center services. Contact us to learn if interactive voice response is a smart customer care solution for your business.

  • call center retail