Every inbound customer interaction is an opportunity to boost customer sentiment and create value for your brand. Stratus Contact Solutions understands this, which is why we combine exceptional customer service, uncompromising quality, and cutting-edge technology to deliver industry-leading outsourced call center services.
Since 1996, Stratus has been providing industry-leading multichannel contact center support solutions to a broad range of businesses, which has allowed us to develop proven, customer-centric processes for delivering higher rates of enrollment, first call resolution, conversions, upsells, and cross-sells. Through these techniques, we will leverage every customer interaction to create authentic deliverables for your business.
This is achieved through our emphasis on training, and technology enabled quality assurance, both in terms of best practices and client-specific objectives. Our US-based team of customer service agents understand the expectations of today’s consumer regardless of demographic, which they will use to provide those consumers with loyalty-building experiences with your brand. In addition, we will utilize internet-based channels, such as social media, email and live chat, to create further value for your brand.