contact center solutions

Customer Relations Management

An effective Customer Relationship Management (CRM) system is integral to the success of any brand or organization. Whether you’re looking to improve your current CRM system, or build a new one from the ground-up, Stratus Contact Solutions has more than twenty years of experience that we will leverage on your behalf.

In today’s digital marketplace, it is more important than ever to have an effective Customer Relationship Management (CRM) system. With a host of new actionable details unlocked through social media monitoring, email campaigns, live voice call information and chat, brands now have the ability to gain more insight into their current and future customers than ever before.

Stratus Contact Solutions has the customer service expertise, as well as the technological insight, to deliver a CRM solution that creates value for your brand. Our robust approach to multichannel customer care allows us to glean insight into consumers from a wide range of channels, which we will then put to work for your bottom line.

Stratus Contact Solutions will improve your brand’s CRM through:

  • US-based agents who understand the expectations of your customer-base
  • Flexibility to integrate with virtually any CRM system
  • Access to a fully-featured online toolkit to monitor data in real-time
  • Customized solutions built around your brand’s objectives
  • Intelligent social media support and monitoring