Since 1996, we have developed and implemented proven, customer-centric processes for a variety of businesses. These multichannel contact center solutions have been used to achieve a wide range of deliverables, including higher rates of enrollment, lower resolution times, and improved consumer sentiment. No matter your industry–whether healthcare, retail, finance, wireless, hospitality, education or anything in between–our services will help you develop quality relationships with your customer-base, creating value for them and profit for you.
“Contact center service is about more than answering calls. Stratus is about enhancing customer experience and treating each interaction as an opportunity to provide insight and adding value to your brand.”
Dennis Stoutenburgh, COO and Co-Founder.
Your business has specific needs, and Stratus Contact Solutions has the customized customer support solutions to meet them. With services that include phone, live chat, email, and social media, our multichannel model extends your reach to meet customers where they choose. These services, combined with our data analytics capabilities, enable us to gain operating insights unique to your business to reduce your costs and increase ROI.
Our multichannel support services exceed expectations because we start by investing in US-based bilingual agents who understand the expectations of the modern connected consumer. This allows us to gain further insight into your business’ specific needs and better develop custom solutions to meet those needs.