Stratus Leads Social Business Workshop at 2014 Call Center Week

Ponte Vedra Beach, FL, April 23, 2014. Stratus and sister company Social Strategy1 will join this year’s Call Center Week as day two workshop hosts. 18 years of back-office customer support experience and 7 years of social media listening expertise will be on display for “Becoming a Social Business” an interactive workshop for call center leadership to understand how social media listening can make dramatic impact on service levels.

Mike Lewis, Chairman and CEO, and Dennis Stoutenburgh, President and Co-Founder of Social Strategy1, and Jim Iyoob, Senior Vice President of Corporate Development for Stratus Contact Solutions will present “Becoming a Social Business” at the 15th annual Call Center Week on Tuesday, June 10th; 11:30-2:30 pm at Mandalay Bay Resort & Casino in Las Vegas, Nevada.

The workshop is for leaders in customer service who need to shift from using social as a function to incorporating it as a business-wide strategy. Social media and customer service experts will lead attendees through interactive presentation, relevant client-based case studies and best practices.

“Becoming a Social Business” will be the most beneficial workshop you can attend this year if you are 1) managing a center 2) are interacting with customers in anyway online. We’ll explain why social technologies and processes are important in building valuable relationships both inside and outside of the organization. Register for workshop G, or visit booth 58 throughout Call Center Week to learn more.

5 Takeaways to Anticipate

1. What is social listening? Why should the call center care?

2. What are leading strategies for inbound social customer service?

3. How can social become a proactive channel for outbound sales?

4. What are the policies should you consider?

5. What are the training method for social media representatives?