Social Media Customer service Leaders Share Best Practices

Ponte Vedra Beach, FL, December 4, 2013. Dennis Stoutenburgh, President and COO of Stratus Contact Solutions, joins the Customer Service panel at next week’s Social Media Leadership Awards.

This second annual event taking place at the Wharton School, University of Pennsylvania on Tuesday December 10 is the culmination of a global social media competition that will honor social media best practices from case studies around the Globe. Our co-founder Dennis Stoutenburgh, will join the Social Media Customer Service Panel to discuss how to deliver better customer service for brand loyalty, customer acquisition and reputation management.

Stoutenburgh joins Bianca Buckridee, Vice President of Social Media Operations for JP Morgan Chase, Katy Phillips, Senior Analyst of Social Communications for American Airlines, Brian Mook, AVP Social Media for Barclaycard US and Tod Meisner, Social Media Director for Associa.

Panelists will discuss best practices, successful business applications relevant to their industry and themes in customer service that point to why social media customer service has become a growing function within global organizations.

Tickets for the two day conference and awards ceremony are only available through December 8th, 2013 at Get a full look at the event agenda: