Bryan Gross Joins Stratus Contact Solutions as Chief Operating Officer

(February 8, 2016 – Ponte Vedra, FL) Stratus Contact Solutions, a leader in multi-channel customer management solutions, today announced the addition of Bryan Gross to the company’s executive team. Gross will serve as Chief Operating Officer where he will be responsible for the day to day operation of Stratus as well as the launch and management of Stratus’ new integrated customer service offering Ignite 2016: A New Era for Connecting Customer Experiences.

Ignite 2016 leverages data from a variety of platforms to provide a 360 customer communications experience and to provide clients with value adding, actionable insights and analytics resulting from those. Gross comes to Stratus Contact Solutions with extensive customer contact center industry experience, on both the client and agency sides of the business. Most recently he served as Chief Operating Officer for Global Interactive Services, LLC, where he was responsible for operating the company and it’s strategic direction. He has a proven track record for building successful operations at such companies as TCIM Services, ACS (XEROX), Center Partners, Teletech, Sprint and MCI.

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Stratus Contact Solutions Launches  Ignite 2016: A New Era for Connecting Customer Experiences

A Proprietary Integrated Customer Service Offering Leveraging Data from a Variety of Platforms To Provide Clients With Value-added, Actionable Insights and Analytics

(February 3, 2016 – Ponte Vedra, FL) Stratus Contact Solutions, a leader in multi-channel customer management solutions, is proud to announce the launch of its proprietary integrated customer service offering Ignite 2016: A New Era for Connecting Customer Experiences. Developed in collaboration with their partner Social Strategy1, Ignite 2016 will provide brands with a feature-rich customer support and analytics platform. Ignite 2016 leverages data from a variety of platforms to provide client customers a 360-degree communications experience and to provide clients value-added, actionable insights and analytics from those customer interactions.

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Stratus Contact Solutions Opens New Inbound Call Center in Enid, Oklahoma

Ponte Vedra Beach, FL, April 29, 2015. Stratus Contact Solutions, a division of ILD Corp., has opened a new inbound call center in Enid, Oklahoma. Stratus is the preeminent industry leader in providing multichannel inbound sales and customer care solutions for our clients. Stratus operates as a full-service, US based, specialized outsourced service provider. Their cutting-edge technology and practical expertise give companies the complete solutions they need to boost customer retention, generate leads, justified labor costs, and increase efficiencies.

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Stratus Leads Social Business Workshop at 2014 Call Center Week

Ponte Vedra Beach, FL, April 23, 2014. Stratus and sister company Social Strategy1 will join this year’s Call Center Week as day two workshop hosts. 18 years of back-office customer support experience and 7 years of social media listening expertise will be on display for “Becoming a Social Business” an interactive workshop for call center leadership to understand how social media listening can make dramatic impact on service levels.

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Social Media Customer Service Leads Share Best Practices 

Ponte Vedra Beach, FL, December 4, 2013. Dennis Stoutenburgh, President and COO of Stratus Contact Solutions, joins the Customer Service panel at next week’s Social Media Leadership Awards.

This second annual event taking place at the Wharton School, University of Pennsylvania on Tuesday December 10 is the culmination of a global social media competition that will honor social media best practices from case studies around the Globe. Our co-founder Dennis Stoutenburgh, will join the Social Media Customer Service Panel to discuss how to deliver better customer service for brand loyalty, customer acquisition and reputation management.

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