contact center solutions

Company History

Stratus Contact Solutions is a premier US-based provider of outsourced customer care and acquisition solutions. A division of ILD Corp, Stratus leverages its 20 years of practical experience on behalf of its customers, creating long-term value and boosting their bottom line. Our team combines this proven, practical expertise with cutting-edge technology to provide brands with complete customer service solutions that achieve a range of deliverables.

Today, Stratus Contact Solutions is the leading US-based provider of outsourced contact center services, leveraging web-based technologies, along with traditional channels, to provide true multichannel customer service solutions for our clients. These services provide our clients with higher ROI results from customized sales and lead generation campaigns, along with extending their reach to existing and new customers.

In addition, we utilize a suite of proprietary social media listening, monitoring and analytics tools to generate value-adding insights for your brand. Stratus combines these insights with enhanced contact center technologies to provide our clients with highly actionable data they can use to enhance the impact of existing sales and customer care programs.

In 2006, we assumed leadership in the field of online data gathering and analytics in both social and traditional media. Our partner, Social Strategy1, has developed a proprietary data-mining platform to provide companies with data-driven social media monitoring and management services.

Since 1996, ILD Corp. has been a trusted outsourced services provider to companies of all sizes. Mike Lewis (Chairman and CEO) and Dennis Stoutenburgh (President and COO) offer clients more than 30 years of combined experience in forming, financing and profitably leading successful companies in the telecommunications and customer service industries.

Stratus is uniquely qualified to provide customer service management to brands that want to utilize rapidly emerging trends in social media, traditional messaging and online consumer engagement access across multiple devices.