Since the release in 2005, Lifeline telecom companies required partners who are PCI compliant, can work within FTC and FCC regulations, manage call frequency, and maintain specialized skills for:
- Technical support
- Customer service
- Billing & payment processing
- The Stratus Solution
A Comprehensive and cost effective solution
Stratus Contact Solutions’ skilled team of professionals worked efficiently and quickly to manage the call frequency, ensure customer eligibility, and provide customer service.
Stratus provides specific key metrics pertaining to service levels, abandonment rate, and average speed of answer. Stratus has maintained and exceeded these aggressive goals over the past 5 years while managing an average of 5,000 calls per day. With an approximate 10.8 million calls over the last five years. This type of success is how you turn clients into partners.
Stratus has made a lasting impact and the client benefits are:
- Abandonment rates less than 5%
- 90% service level
- 99% Of calls handled in less than 3 minutes
- Third-party quality assurance reviews greater than 85%
The results reflect the investment Stratus places in knowledgeable employees, on-going training processes, and performance models. Stratus strives to provide flexibility and adaptability in this highly regulated business.