The holiday season is upon us. Consumers will soon be purchasing gifts for families and friends. Many companies customer service satisfaction drops to 80% or lower during this time of year. Are you ready for the surge in customer service needs? Instead of hiring additional staff to meet your increased customer service needs consider using an outsourced inbound contact center. Below are a few reasons why outsourcing your customer support during the holidays makes sense.
Meeting Peak Time Demand Affordably
You know your customer service needs will increase over the holiday season but peak periods are often followed by slow periods. Outsourced call centers are equipped to add customer service agents on an as-needed basis. This will allow you to reduce costs and wait times for your customers, resulting in increased customer satisfaction.
Experienced Well-Trained Agents
Hiring and training additional holiday agents is time-consuming at an already busy time of year. The agents used by outsourced contact centers have been trained and are already experienced in providing customer support. They are used to being trained to support various clients quickly and efficiently. In addition, outsourced call center agents are capable of supporting your customers through multiple channels.
Various Options To Meet Your Needs
Outsourced contact centers are experienced in providing customer service to a variety of clients who have different needs. This experience makes them a great solution for the holiday season when you may temporarily need 24/7 service or multiple languages. They are set up to offer many options in a cost-effective way during the holiday season.
Most outsourced contact centers offer customer support through multiple channels including phone, live chat, email and social media. They have experienced agents ready to provide peak time support through whatever customer service channels your company needs.
Outsourcing during the holidays can be an easy and cost-effective way to support peak customer service times. Before you hire additional seasonal staff, talk to an outsourced inbound contact service company about their capabilities. It could make your holidays less stressful for you and more pleasant for your customers.
Stratus Contact Solutions is a leading US-based provider of multichannel contact center solutions including call centers, social media, live chat and email.
In his position as COO, Bryan is responsible for the day-to-day operations of the company’s contact centers, customer relations and client acquisitions. Gross has 30 years of extensive customer contact center industry experience, on both the client and agency sides of the business. Prior to joining Stratus, he served as Chief Operating Officer for Global Interactive Services, LLC, where he was responsible for operating the company and it’s strategic direction. He has a proven track record for building successful operations at such companies as TCIM Services, ACS (XEROX), Center Partners, Teletech, Sprint and MCI.