The MVNO industry is extremely competitive, with success not merely relying on your brand’s ability to deliver a quality product, but also on its ability to deliver an exceptional customer service experience. With over 20 years of experience in outsourced customer service and the wireless industry, Stratus Contact Solutions has the expertise to bring long-term value to your brand.

In the competitive MVNO marketplace, it is crucial that your brand has an intimate understanding of your customers and their needs. Without this valuable information, your brand will struggle to deliver a customer experience that meets their expectations and instills long-term loyalty.

Stratus Contact Solutions’ outsourced contact center services are the solution. Our US-based team of agents will deliver exceptional customer service to your customers on the platforms where they’re most comfortable, from phone to email, from social media to live chat. Furthermore, we compliment these customer service offerings with a full suite of analytics tools that your brand can use to analyze the efficacy of existing customer service initiatives, as well as general customer sentiment, which we can then turn into actionable data.

This data-driven expertise—along with our long history of partnering with clients in the MVNO wireless industry—allows us to create long-term value for your brand immediately, increasing customer acquisition, promoting lifetime value, and reaching a variety of other client-specific objectives.

Stratus offers a suite of outsourced customer services to MVNO wireless service providers, including:

  • Prepaid/Postpaid Ordering and Activation
  • Device-Related Troubleshooting
  • Billing and Service Inquires
  • Warranty Support
  • Number Porting Requests
  • Coverage Area Questions
  • Disaster Recovery Support
  • Lost Phone Resolution
  • Cancellation Requests