Customer Service Expectations [Infographic]

Conducting a customer service operation in the current times can be difficult for many businesses, due to multiple channels of communication and the varying consumer expectations for each of them. Because of this, eDigitalResearch has performed a study that summarizes customer service expectations for each channel.

For your convenience, Stratus Contact Solutions has converted the findings of this study into the infographic below.
Customer Service Expectations [Infographic]

Want to learn more? Get started on Creating a Social Media Call Center and discover Live Chat for Customer Service: Who Doesn’t Love It?!.

Want to take your customer service strategy to the next level? We’d love to help. Stratus Contact Solutions is a multi-channel contact center with over 20 years of experience. We provide custom solutions from high-touch call center services to social media managed support. Learn more about what our multi-channel approach can do for your business by contacting us here!

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Customer Service Snapshot: The Stats That Matter [Infographic]

Customers are smarter than ever. Mobile is essential to your customer service strategy. Millenials are choosing different channels than generations before them. You need a big data strategy. Self-help customer service is an important solution. Needing a customer service snapshot?

No doubt you’ve heard about all of these customer service and experience trends. You’ve probably felt the effects of them in your own organization. How do you choose to prioritize and implement in a rapidly changing industry?

In this Customer Service Snapshot infographic, Stratus Contact Solutions captures the latest findings from sources such as Dimension Data’s Global Contact Center Benchmarking Report to demonstrate the state of the modern contact center, and how customers feel about the service they receive. The results will probably surprise you!

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Contact Center Trends & Challenges [Infographic]

Released earlier this year, the Global Contact Center Benchmarking Report is an invaluable resource for Contact Center professionals and suppliers wanting a single point of reference on key aspects affecting customer management, including the latest contact center trends. Produced by Dimension Data, it offers a comprehensive global overview of the state of multi-channel interactions, and customer management in contact centers.

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