Stratus Contact Solutions is proud to announce the launch of its proprietary integrated customer service offering Ignite 2016: A New Era for Connecting Customer Experiences. Developed in collaboration with our partners at Social Strategy1, Ignite 2016 will provide brands with a feature-rich customer support and analytics platform that leverages data from a variety of platforms to provide a 360 degree customer communications experience and to provide our clients with value-added, actionable insights and analytics resulting from those customer interactions.
Simply put, Ignite 2016 merges a range of customer engagement mediums to create a wealth of communications channels for your customers and analytics for your business. These include everything from traditional customer service channels to social media, email and live chat. What’s more, Ignite 2016 doesn’t just skim the surface: it delves deep into every customer interaction to unlock insights, customer sentiment and behavior that you can use to boost your bottom line. From improving sales to creating more efficient business processes, Ignite 2016 can deliver long-term value for your brand by providing actionable insights regardless of channel.
We have leveraged nearly 20 years of contact center experience, along with the industry leading social media analytics tools created by Social Strategy1, to create a connected customer experience that is simply unparalleled in the marketplace. To that end, Ignite 2016 supports and utilizes the data collected from all customer channels including:
- Traditional Call Center Interactions
- Social Media Interactions
- Email Support
- Live Chat
- US Mail
The comprehensive insights and analytics derived on behalf our clients related to these interactions include:
- Trending issues related to existing product offerings both positive and negative
- Customer brand advocates and detractors
- Positive and negative employee experiences
- Real-time reputation management issues
- Potential legal concerns
- And to those utilizing our expanded social media offerings, we can track these and other issues impacting major competitors, all available real-time
Our value proposition is simple and straightforward…providing support to customers through their preferred channels and analyzing each interaction for valuable insights. This allows our client partners to provide best in class customer experience and gather meaningful insights that dramatically improve operations and increase sales.
Ignite 2016 will transform the way your business interacts with its customers forever.
Contact us today for a demonstration to embark on a new era for connecting customer experiences.