call center health

Healthcare

With unparalleled growth across sectors, the healthcare industry is in greater need of outsourced contact center solutions than ever before. Stratus Contact Solutions has over twenty years of proven experience delivering multichannel customer service solutions, which we will combine with our proven insight into the complexities of the healthcare industry to create value for your organization.

In today’s competitive healthcare industry, an increasing amount of value is being placed on organizations’ customer service offerings. Consumers are likely to seek out a variety of healthcare solutions before settling on their provider of choice, which means that you need to develop meaningful consumer relationships that create value for both parties.

As the industry-leading provider of US-based outsourced customer service solutions, Stratus Contact Solutions will leverage its more than twenty years of multichannel customer management experience on behalf of your organization. Whether we’re interacting with consumers to promote higher conversion rates to your services, or getting in touch with existing patients to ensure long-term satisfaction, Stratus will help your healthcare organization develop meaningful, lifelong relationships with your customers.

The healthcare customer service team at Stratus delivers:

  • Contact center support for pharmaceuticals, insurance companies, healthcare providers, medical devices and products
  • Comprehensive training with proven customer service techniques and best practices
  • Improved customer satisfaction through high-quality consumer interactions
  • Customized operating and behavior analytics that increase ROI
  • Access to a full-featured client dashboard to allow real-time data monitoring
  • Capability to integrate with existing third-party processes, such as CRM
  • Rapid deployment to launch projects quickly and efficiently

From customer acquisition to retention, Stratus’ US-based healthcare call center solutions help our clients leverage patient viewpoints to develop a memorable and cost-effective experience. Put our healthcare contact center expertise, technology, and passion to work for your bottom line.