Young African woman on cell phone with credit card

Banking and Financial Services

The success of any financial institution is based on its ability to offer superior customer service at a superior value, and Stratus Contact Solutions is no different. With twenty years of experience developing and implementing outsourced call center solutions, we have the expertise needed to deliver industry-leading financial services customer support solutions without increasing costs. We create outsourced customer service deliverables for our clients, leveraging our call center and online-based support solutions to both acquire new customers and increase lifetime value.

We recognize that there are more consumers and organizations shopping in the competitive financial services marketplace than ever before. Every prospective customer could be a critical conversion, so you can expect every interaction, whether it takes place on the phone or in a live chat session, to be held to the highest quality standard. Our US-based team of customer service agents have been trained in PCI and audit compliance, as well as in automatic bill payment, collections, and loan applications.

Stratus also has class-leading expertise leveraging internet-based platforms to deliver outsourced financial services customer support, which includes delivering customer satisfaction surveys through mobile messaging and monitoring social media to gain actionable insight into your consumer base.

Stratus Contact Solutions will deliver:

  • Mutichannel customer support solutions built around your brand’s objectives
  • Reduced call center operating costs and minimized capital expenditures
  • On-demand call center scalability to handle volume spikes
  • Access to fully-featured online toolkit to allow real-time data monitoring
  • Customized operating and behavior analytics that increase ROI
  • Innovative tools and technology leveraged to enhance the customer relationship
  • Multilingual support for your onshore and offshore customers
  • Rapid deployment to launch projects quickly and efficiently

Put our financial contact center expertise, technology, and passion to work for your bottom line.