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Universities and colleges are seeing an increasing need for outsourced contact center services, and Stratus Contact Solutions has the industry experience to meet the needs of your organization. Employing multichannel contact solutions from Stratus won’t just create value for your institution through cost saving and increased enrollment, but it will also help you create positive relationships with students.

Your educational institution deserves a partner that understands your organization’s needs, as well as the particulars of the education industry as a whole. Stratus Contact Solutions can be that partner. Stratus has delivered highly effective contact center solutions that drove enrollments in undergraduate and graduate university degrees, as well as a variety of online skills-based programs.

Social media and live chat are the preferred method of communication with most students and Stratus is an industry leader in these services. Our highly trained, US based team of service agents are experts in social media and live chat customer service. Whether you desire to drive enrollments or improve retention, our educational contact center services provide a cost-effective solution to your institution’s needs.
  • education

The education customer service teams at Stratus will deliver:

  • Comprehensive training with proven techniques and effective best practices
  • Increased satisfaction by contacting students and faculty in times of crises, enrollment periods, and other notable events
  • Access to a comprehensive online toolkit to allow real-time data monitoring
  • Capability to integrate with existing third-party processes, such as CRM
  • Rapid deployment to launch projects quickly and efficiently

Put our education contact center expertise, technology, and passion to work for your bottom line.