More than 85% of online purchases are driven by online ratings and reviews
There are more than 175 million internet enabled smartphones in the U.S. alone
More than 30% of Americans have dropped their landlines in favor of smartphones
By 2016, more than half of the dollars spent in the U.S. will be influenced by the web.
Social media will become the #2 customer interaction method... just behind face-to-face interaction
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