We're Customer Experience
Management Professionals ;)
We're a tenured multi-channel contact center providing 24/7 customer delight through social, chat, email and traditional call services.
Customer Expectations have changed because the way people communicate has completely changed. But, that doesn't mean you abandon call centers, just extend your reach.
First off, we've been providing contact center support for over 20 years. We became experts in communicating through social media because 5 years ago our partner brand was under attack. And that experience led to developing proprietary software and writing Social Media Leadership.
As a product manager, I am constantly challenged to find ways to maximize revenues and reduce expenses. Stratus has always supported our goals by developing creative solutions that ensured continued success of our company.
More than 85% of online purchases are driven by online ratings and reviews
There are more than 175 million internet enabled smartphones in the U.S. alone
More than 30% of Americans have dropped their landlines in favor of smartphones
By 2016, more than half of the dollars spent in the U.S. will be influenced by the web.
Social media will become the #2 customer interaction method... just behind face-to-face interaction
Customer Expectations have changed and if you don't incorporate sentiment, multichannel strategy and comprehensive data analysis you are going to miss the show.
If you only greet customers when they call, you are missing support and lead generation opportunities in social media every minute.
Information gleaned from Social Media Interactions
(CRM Magazine: Using Social Media for Customer Service)
Social Media Guru? Call Center
Pro? Need to Expand Your Reach?
We are a US based, multi-channel, multi-lingual contact center and we understand the way customers expect to communicate with businesses has forever changed.
Whether you are a social media guru or just looking for ways to expand your reach beyond the traditional call center, we are a great partner to design, plan and execute a customized solution that fits your needs and increases ROI hour over hour, month over month.
What We Do?
One agent. Many services. For one rate, we gear up our reps with a customized suite of tools and the goal of turning customer frowns upside down or prospects into hot leads.
Our suite of tools is flexible and you can decide where you need us most. Learn More
How it Works
Our solutions truly depend on your business and customers needs. Our goal is to provide the optimal customer experience across multi-channels, but we can also work in individual channels too.
Check if you need help or are interested in more info:
If your still not convinced or need solid business examples to convince your head honcho, download a few of our resources, follow us, or schedule a 10 minute web conference.
Customer Win-Back Case Study
National Electric Provider Doubles Gross Sales in 17 Markets. Electric Provider’s Challenge: This nation-wide electrical service provides low-cost electricity and natural gas offering significant savings to homes and businesses. Their customers enjoy the low cost, better customer service experience, and community support giving them the leading edge over other energy providers. Although this nation-wide provider […]
4 Tips from Ace Hardware to improve your customer service
Focus on the Customer, Not the Money. It’s five times more profitable to invest in keeping customers than acquiring new ones. Don’t worry about the sale. Just take care of the customer. Give the customer the best customer service you can deliver, even if the customer isn’t buying, and eventually the sale will come. This […]
4 Contact Center Conferences To Attend
Whether you are a Contact Center professional searching for best practices, or an industry supplier wanting to reach new prospects for growth, there is a multitude of Contact Center conferences, trade-shows and other events that offer you the chance to gain valuable knowledge and new relationships. Stratus Contact Solutions has compiled our top 4 picks […]
Stratus Contact Solutions Opens New Inbound Call Center in Enid, Oklahoma
Stratus Contact Solutions Opens New Inbound Call Center in Enid, Oklahoma. PONTE VEDRA BEACH, FL: Stratus Contact Solutions, a division of ILD Corp., has opened a new inbound call center in Enid, Oklahoma. Stratus is the preeminent industry leader in providing multi-channel inbound sales and customer care solutions for our clients. Stratus operates as a […]