A Different Kind Of Customer Service
Our vision is to provide a total multichannel customer management solution that both reduces cost and increases customer loyalty for our clients. We do this by combining top of the line multichannel contact center solutions with deep data customer analysis. Customer behavior analytics enables us to gives our clients operational insights unique to their business to increase their ROI. This, combined with 30+ years of leadership experience, enables us to provide solutions to our clients yielding the highest results.
Why Clients Trust Us
With 20+ years of experience delivering multichannel customer support, the team here at Stratus has developed a range of processes and protocols designed to achieve results and reach client-specific objectives, through call centers, social media, email, and more. This expertise–along with our highly trained, US-based team of customer service agents–gives our clients peace of mind knowing that they’re in the right hands.
Stratus is more than a call center. We have powerful strategic alliances enabling us to deliver all the back office functions that drive business and generate results. Whether you need to monitor the social web and manage your online reputation or generate sales leads and measure your online lead generation efforts, we work closely with our partner companies to provide a complete business processes outsourcing customer service solution. Here are a few of the brands we support: