We're Customer Experience
Management Professionals ;)
We're a tenured multi-channel contact center providing 24/7 customer delight through social, chat, email and traditional call services.
Customer Expectations have changed because the way people communicate has completely changed. But, that doesn't mean you abandon call centers, just extend your reach.
First off, we've been providing contact center support for over 20 years. We became experts in communicating through social media because 5 years ago our partner brand was under attack. And that experience led to developing proprietary software and writing Social Media Leadership.
As a product manager, I am constantly challenged to find ways to maximize revenues and reduce expenses. Stratus has always supported our goals by developing creative solutions that ensured continued success of our company.
More than 85% of online purchases are driven by online ratings and reviews
There are more than 175 million internet enabled smartphones in the U.S. alone
More than 30% of Americans have dropped their landlines in favor of smartphones
By 2016, more than half of the dollars spent in the U.S. will be influenced by the web.
Social media will become the #2 customer interaction method... just behind face-to-face interaction
Customer Expectations have changed and if you don't incorporate sentiment, multichannel strategy and comprehensive data analysis you are going to miss the show.
If you only greet customers when they call, you are missing support and lead generation opportunities in social media every minute.
Information gleaned from Social Media Interactions
(CRM Magazine: Using Social Media for Customer Service)
Social Media Guru? Call Center
Pro? Need to Expand Your Reach?
We are a US based, multi-channel, multi-lingual contact center and we understand the way customers expect to communicate with businesses has forever changed.
Whether you are a social media guru or just looking for ways to expand your reach beyond the traditional call center, we are a great partner to design, plan and execute a customized solution that fits your needs and increases ROI hour over hour, month over month.
What We Do?
One agent. Many services. For one rate, we gear up our reps with a customized suite of tools and the goal of turning customer frowns upside down or prospects into hot leads.
Our suite of tools is flexible and you can decide where you need us most. Learn More
How it Works
Our solutions truly depend on your business and customers needs. Our goal is to provide the optimal customer experience across multi-channels, but we can also work in individual channels too.
Check if you need help or are interested in more info:
If your still not convinced or need solid business examples to convince your head honcho, download a few of our resources, follow us, or schedule a 10 minute web conference.
4 Tips from Ace Hardware to improve your customer service
Focus on the Customer, Not the Money. It’s five times more profitable to invest in keeping customers than acquiring new ones. Don’t worry about the sale. Just take care of the customer. Give the customer the best customer service you can deliver, even if the customer isn’t buying, and eventually the sale will come. This […]
Outbound Sales & Service Case Study
27% Increase in Hot Lead Transfers Education Provider’s Challenge: The education provider specializes in skilled-trade programs to grow and develop students to address the nation’s infrastructure needs. The skilled- trade programs are available in Oklahoma, Arizona, and Florida. Students who are interested in their programs are able to fill out a short online form […]
How to Create a Social Media Call Center: Part 2
This is a continuation of last week’s post, “How to Create a Social Media Call Center: Part 1“. Last week we looked at two tips and I thought I should add a few more. The ever-changing channels of communication have direct implication on your business. Contemporary Customers want to communicate in the channel they […]
How to Create a Social Media Call Center: Part 1
What does it mean to be a social media contact center? Socially enabled contact centers utilize a multi-channel model to effectively interact and handle all customer service. It is not limited to chat or voice communication but rather extends to the customer’s preference across various social media platforms like Facebook and Twitter. Customer service is changing […]