We're Customer Experience
Management Professionals ;)
We're a high touch multi-channel contact center providing 24/7 customer delight through social, chat, email and traditional call services.
Customer Expectations have changed because the way people communicate has completely changed. But, that doesn't mean you abandon call centers, just extend your reach.
First off, we've been providing contact center support for over 20 years. We became experts in communicating through social media because 5 years ago our partner brand was under attack. And that experience led to developing proprietary software and writing Social Media Leadership.
As a product manager, I am constantly challenged to find ways to maximize revenues and reduce expenses. Stratus has always supported our goals by developing creative solutions that ensured continued success of our company.
More than 85% of online purchases are driven by online ratings and reviews
There are more than 175 million internet enabled smartphones in the U.S. alone
More than 30% of Americans have dropped their landlines in favor of smartphones
By 2016, more than half of the dollars spent in the U.S. will be influenced by the web.
Social media will become the #2 customer interaction method... just behind face-to-face interaction
Customer Expectations have changed and if you don't incorporate sentiment, multichannel strategy and comprehensive data analysis you are going to miss the show.
If you only greet customers when they call, you are missing support and lead generation opportunities in social media every minute.
Information gleaned from Social Media Interactions
(CRM Magazine: Using Social Media for Customer Service)
Social Media Guru? Call Center
Pro? Need to Expand Your Reach?
We are a US based, multi-channel, multi-lingual contact center and we understand the way customers expect to communicate with businesses has forever changed.
Whether you are a social media guru or just looking for ways to expand your reach beyond the traditional call center, we are a great partner to design, plan and execute a customized solution that fits your needs and increases ROI hour over hour, month over month.
What We Do?
One agent. Many services. For one rate, we gear up our reps with a customized suite of tools and the goal of turning customer frowns upside down or prospects into hot leads.
Our suite of tools is flexible and you can decide where you need us most. Learn More
How it Works
Our solutions truly depend on your business and customers needs. Our goal is to provide the optimal customer experience across multi-channels, but we can also work in individual channels too.
Check if you need help or are interested in more info:
If your still not convinced or need solid business examples to convince your head honcho, download a few of our resources, follow us, or schedule a 10 minute web conference.
5 Steps to a Multichannel Contact Strategy
This slide deck outlines an essential 5 step way to begin transforming one channel customer service and lead generation expansion to a multichannel strategy.
Perfect Pad: 28 New Tenants in 30 days
6 steps to generate inbound sales leads with a social media contact center.
What is Customer Experience Management?
Customer experience management is an invaluable tool in today’s social media-driven marketplace. With the barrier between businesses and consumers breaking down, giving individials a louder voice, businesses must find new ways to attract customers and instill brand loyalty. Successful businesses focus on crafting an exceptional customer experience that extends from the product itself to the [...]
2012 Social Media Leadership Awards White Papers | Social Media Customer Service Case Studies
In this white paper we examine The Vanguard Group, Inc. and The Institute of Customer Experience as companies that exemplified innovative uses of social media to reach target audiences and connect with customers.