We're Customer Experience
Management Professionals ;)

We're a tenured multi-channel contact center providing 24/7 customer delight through social, chat, email and traditional call services.

Start building loyalty now.

Customer Expectations have changed because the way people communicate has completely changed. But, that doesn't mean you abandon call centers, just extend your reach.

Why Clients
Choose Us

First off, we've been providing contact center support for over 20 years. We became experts in communicating through social media because 5 years ago our partner brand was under attack. And that experience led to developing proprietary software and writing Social Media Leadership.

Happy Clients

Century Link

As a product manager, I am constantly challenged to find ways to maximize revenues and reduce expenses. Stratus has always supported our goals by developing creative solutions that ensured continued success of our company.

Thanks,

Jo-Ellen Hahn-Boos
Product Manage
r

85%

More than 85% of online purchases are driven by online ratings and reviews

175 Mil.

There are more than 175 million internet enabled smartphones in the U.S. alone

30%

More than 30% of Americans have dropped their landlines in favor of smartphones

1/2

By 2016, more than half of the dollars spent in the U.S. will be influenced by the web.

#2

Social media will become the #2 customer interaction method... just behind face-to-face interaction

So What's
Next?

Customer Expectations have changed and if you don't incorporate sentiment, multichannel strategy and comprehensive data analysis you are going to miss the show.

How Can
We Help?

If you only greet customers when they call, you are missing support and lead generation opportunities in social media every minute.

Information gleaned from Social Media Interactions

(CRM Magazine: Using Social Media for Customer Service)

77%
Positive/negative sentiment
70%
Issues with products/services
66%
Requests for more info
45%
Issues with procedures
43%
Crisis indentification
42%
Sales leads
34%
Competitive information
34%
Complaints or Questions regarding marketing

Social Media Guru? Call Center
Pro? Need to Expand Your Reach?

We are a US based, multi-channel, multi-lingual contact center and we understand the way customers expect to communicate with businesses has forever changed.

Whether you are a social media guru or just looking for ways to expand your reach beyond the traditional call center, we are a great partner to design, plan and execute a customized solution that fits your needs and increases ROI hour over hour, month over month.

Schedule a web conference

What We Do?

One agent. Many services. For one rate, we gear up our reps with a customized suite of tools and the goal of turning customer frowns upside down or prospects into hot leads.

Our suite of tools is flexible and you can decide where you need us most. Learn More

What We Do

How it Works

Our solutions truly depend on your business and customers needs. Our goal is to provide the optimal customer experience across multi-channels, but we can also work in individual channels too.

Services

Check if you need help or are interested in more info:

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Resources

If your still not convinced or need solid business examples to convince your head honcho, download a few of our resources, follow us, or schedule a 10 minute web conference.

Case Studies

4 Tips from Ace Hardware to improve your customer service

Focus on the Customer, Not the Money. It’s five times more profitable to invest in keeping customers than acquiring new ones. Don’t worry about the sale. Just take care of the customer. Give the customer the best customer service you can deliver, even if the customer isn’t buying, and eventually the sale will come. This […]

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Outbound Sales & Service Case Study

  27% Increase in Hot Lead Transfers Education Provider’s Challenge: The education provider specializes in skilled-trade programs to grow and develop students to address the nation’s infrastructure needs. The skilled- trade programs are available in Oklahoma, Arizona, and Florida. Students who are interested in their programs are able to fill out a short online form […]

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CXM Blog

Generate More Leads: 6 Reasons for Proactive Chat

Adding a proactive chat feature to your website helps to personalize your customer’s experience and may lead to increased sales. Because of today’s continuously evolving technology, many people expect personalized experiences with the businesses they interact with – online and off. This level of service is particularly anticipated when customers are exploring new products or services […]

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Compelling Reasons for Third Party Customer Service

Competition is fierce. If businesses want to stand out among the crowd, earning the most positive rapport through closely monitored customer service is one way to do that. Whether your business is a small start-up or well-known enterprise, customer service is a requirement; outsourcing is an option. Those who think cost reduction is the only reason for outsourcing […]

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@stratuscxm

Stratus Contact
Solutions

We're a multi-channel contact center providing 24/7 customer experience management.
8401 Datapoint, Suite 1000 San Antonio TX 78229

855-875-CHAT